At Roam Gami, we are committed to ensuring your satisfaction with our travel accessories, fishing gear, hiking gear, tech accessories, and luggage. Please read the following policy carefully.

Eligibility for Returns

• Products must be returned in their original condition, unused, and with all original packaging.
• Damaged, defective, or incorrect items are eligible for return within 7 days of delivery.
• Custom or personalized orders are not eligible for returns unless defective.

Return Process

• To initiate a return, contact us at [email protected] with your order details and reason for return.
• Our team will provide instructions for returning the product.
• Customers are responsible for safely packaging the item to avoid damage during transit.

Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Refunds may take up to 7–10 business days to process after approval.

Exchanges

• Exchanges are possible for defective or damaged items. Contact [email protected] to arrange an exchange.

Non-Returnable Items

• Items that have been used, damaged by the customer, or altered in any way are not eligible for return.

Contact Us
If you have any questions or concerns about your order, returns, or refunds, please reach out to us at [email protected].